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Delivery

(UK mainland delivery only)

One of the benefits of buying from ToolsOnTheNet is our ability to deliver your items quickly. Any item ordered online before midday on a working day (Monday to Friday excluding public holidays) will generally be processed and dispatched on the same day, provided that no additional security checks are required and all the items are in stock.

Postage to mainland UK for orders less than 60 (inc VAT) will be 5.91 . Orders over 60 (inc VAT) will be eligible for free postage.

ToolsOnTheNet generally use United Parcel Service (UPS) for delivery of orders. When orders for items less than 2kg each are placed before midday and the item(s) are in stock, the item(s) will typically arrive the next working day.

Larger items over 2kg in weight are distributed on the pallet network and delivery can take 3-4 working days. You will be notified by email if your order will be delivered in this way. Unfortunately, we are unable to arrange Saturday deliveries.

Large/Bulky items: (Items over 2kg in weight)

The service is to deliver your item to your property as close to your door as possible. Some larger items are dispatched on pallets so a smooth level access must be available to achieve this. For insurance purposes, large products cannot be taken inside your home. Deliveries to flats, will be to ground floor only as the drivers are not insured to take the pallets upstairs or in lifts.

Returns Process

If you wish to return a product purchased from us, for whatever reason, you must email us at sales@NetProductsDirect.co.uk with your name, the invoice number, the description of the product to be returned, and the reason for the return (eg. damaged, no longer required, etc). We will reply to you by email within 48 hours to advise you of a returns number (so our warehouse can identify the returned package) and explain the process for returning the product to us.

Refunds will be processed within 30 days and can only be credited back onto the same credit card, debit card used for the original purchase.

Please note that we cannot accept returns delivered to us in person.